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Patients Resources

Learn about our commitment to ensuring the safety of every patient who receives care at state-owned hospitals in Edo State. Discover the comprehensive measures we have in place to prevent medical errors, reduce the risk of infections, and promote a culture of safety throughout our healthcare facilities. From rigorous staff training programs to strict adherence to safety protocols and guidelines, we prioritize patient safety above all else.

Explore our robust quality assurance program designed to uphold the highest standards of care and excellence in healthcare delivery. Learn about our continuous monitoring, evaluation, and improvement processes to assess the quality of care provided at our hospitals. Discover how we collect and analyze data, identify areas for improvement, and implement evidence-based practices to enhance patient outcomes and satisfaction.

Discover how our hospitals maintain accreditation and certification from reputable healthcare organizations and regulatory bodies. Learn about the rigorous standards and criteria we must meet to achieve accreditation, including adherence to best practices in clinical care, patient safety, and organizational management. Understand the significance of accreditation in ensuring that our hospitals consistently provide high-quality, safe, and effective healthcare services.

Learn about our proactive approach to infection control and prevention to minimize the spread of infectious diseases within our healthcare facilities. Explore our comprehensive infection control protocols, including hand hygiene practices, environmental cleaning procedures, and personal protective equipment (PPE) usage guidelines. Discover how we educate staff, patients, and visitors about infection prevention measures to create a safe and healthy environment for everyone.

Discover our focus on enhancing the overall patient experience by providing compassionate, patient-centered care that respects the dignity and preferences of each individual. Learn about our efforts to solicit patient feedback, assess satisfaction levels, and address concerns promptly to improve the quality of care and service delivery. Explore initiatives aimed at promoting communication, empathy, and respect between patients and healthcare providers to foster positive experiences and outcomes.

Learn about our commitment to continuous improvement and innovation in healthcare delivery. Explore how we regularly evaluate our processes, procedures, and outcomes to identify opportunities for enhancement and innovation. Discover how we leverage feedback from patients, staff, and stakeholders to implement evidence-based practices, streamline operations, and enhance the overall effectiveness and efficiency of our healthcare services.

Understand our commitment to transparency and accountability in healthcare delivery. Learn about our policies and procedures for communicating openly and honestly with patients, families, and the public about our performance, outcomes, and quality of care. Discover how we hold ourselves accountable to the highest ethical and professional standards, and how we strive to earn and maintain the trust and confidence of the communities we serve.

Explore your rights as a patient receiving care at our hospitals. Learn about your right to receive safe, respectful, and compassionate care, as well as your right to participate in decisions about your treatment and care plan. Understand how we protect your privacy, confidentiality, and autonomy while upholding the highest standards of quality and safety in healthcare delivery.

Know how to report concerns or incidents related to quality and safety at our hospitals. Discover the channels available for voicing your feedback, complaints, or suggestions for improvement. Learn about our commitment to investigating and addressing concerns promptly and transparently to ensure that every patient receives the best possible care and experience.

For more information about quality and safety initiatives at Edo State Hospital Management Agency, or if you have questions or concerns, please contact our Quality and Safety department. We’re here to ensure that you receive the highest standard of care and that your safety and well-being are always our top priorities.